Frequently Asked Questions

01

What is the difference between general exercise and physical therapy?

Community exercise/fitness addresses general endurance, strength, flexibility, etc. and can be offered in a group or one on one setting.

Physical therapy (PT) at Synapse is delivered one on one and individualized to address YOUR unique impairments and functional limitations. Your therapist will perform a comprehensive evaluation and develop a plan of care tailored to your specific needs - whether that be working on strength to rise from a chair, improving balance and preventing falls, or reducing shuffling and freezing of gait. Our goal at Synapse is to use EXERCISE to promote BRAIN CHANGES and slow disease progression in order to maximize your independence, safety, and quality of life!

Research shows the combination of regular PT AND general exercise is required for the BEST benefit for healthy outcomes. 

02

What makes Synapse unique?

Synapse NeuroRehab + Wellness is a physical therapy clinic specializing in treatment of people with Movement Disorders. We know through research and years of clinical experience that Parkinson's specific PT is effective for improving symptoms and delaying disease progression. We believe people with Parkinson's should have access to the absolute highest quality, evidence-based care provided by highly trained therapists with extensive knowledge and training in Movement Disorders. We take a "whole person" approach to therapy and connect the brain to the body through exercise that is both physically and cognitively challenging. 

Amy and Brittney bring to Synapse several years of clinical experience in helping people with Movement Disorders and a wide array of specialized certifications for people with Movement Disorders including LSVT BIG, Parkinson's Wellness Recovery, and Parkinson's Foundation Faculty Scholar Program.

 

We believe in connecting people to resources. Both Brittney and Amy come to Synapse from a Parkinson's Center of Excellence with connections throughout the Movement community, including local and national organizations. We work closely with neurologists and fitness professionals in the community as an integral part of the continuum of care to ensure optimal quality of life and mobility for people with Parkinson's Disease.

Another unique feature of Synapse is our location! We are next door to the Center for Movement Challenges, a wellness center which offers general fitness, boxing, and yoga classes for people with Movement Disorders. Many of our patients join the Center in addition to PT or between episodes of PT to maintain and improve strength, flexibility, agility, endurance, coordination, and balance.

03

When do I need to establish care with PT?

A PT evaluation is highly recommended as soon as you are diagnosed, but it is never too late! Historically, people were only referred to physical therapy when their balance and mobility began to worsen. We now know through research that PT and exercise are vital to improving symptoms and delaying disease progression. Upon diagnosis it is recommended to establish care with a PT to capture baseline objective measurements of your mobility and balance. It is also important to get started on an individualized exercise program to address any current and future impairments before they emerge. At Synapse, we see patients at all disease stages and work with you to keep you functioning as safely and independently as possible. 

During the initial evaluation, you and your therapist will decide your plan of care and how many visits you need to meet your goals. Because Movement Disorders are progressive, it is best to check in with your physical therapist every six months (once a year at minimum)!

04

How many sessions of PT will I need?

The number of PT sessions you need will be dependent upon a number of considerations including severity of impairments, your goals, prior level of function, transportation, cost, etc. During the initial PT evaluation, you and your therapist will discuss how many sessions are best for you.

05

Do you accept my insurance?

We are In-Network with Medicare B.

For other Medicare Advantage Plans (including Aetna, Humana, United Healthcare, Anthem, etc.) we will bill your insurance as 'out of network.'  If you have a PPO plan, you will have out of network benefits for PT. We will contact your insurance for you and discuss your coverage with you prior to scheduling your first appointment. 

For other commercial insurances, we have discounted cash rates and packages and we will provide a super-bill for submission to your insurance company to go towards deductible/reimbursement.

You have the right to a Good Faith EstimateUnder the No Surprises Act, health care providers are required to give patients who don’t have insurance or who are not using insurance a “Good Faith Estimate” of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of physical therapy services. 

  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • You will be given a copy of your Good Faith Estimate for your records. 

*Request a Good Faith Estimate by using the contact form on our home page*

06

How do I schedule my initial visit?

To scheduale an appointment, please do one of the following:

1. Fax a PT order from your doctor to (404) 549-2877

2. Email a PT order from your doctor to info@synapserehab.com

3. Drop the PT order off in person

Once we receive the order, we will call you to schedule an initial evaluation.